oezpa GmbH

Process optimisation is the assessment and reconfiguration of business processes in order to achieve considerable improvements in the fields of speed, quality, satisfaction, service, costs and productivity.

In our experience, indications that process optimisation measures would be helpful include:

There is no responsibility for critical processes
Increases in efficiency are urgently required
Process steps follow a rigid and linear sequence
Quality controls require a disproportionate length of time to implement
Quality problems exist
Processes require consolidation within the scope of a merger

The oezpa GmbH procedure first requires that the company's business processes be captured and categorised in the form of a process map. In the second stage, we select those processes requiring optimisation using criteria such as current functionality, importance, feasibility and optimisation potential.
Following reconfiguration, the processes are trialled and where necessary adjusted accordingly.

Process culture

Thinking and acting within the framework of processes is an important step in the direction of process optimisation.
It is necessary to build a culture of internal customer and service orientation, constructive cooperation and learning.
Targeted workshops and seminars are able to promote this.

Process workshop

Many processes suffer at the point of cooperation between departments, at the so-called interfaces or junctions.
After all, individuals are also the determinate factor in processes. Even the best process documentation and descriptions are of little use if the individuals are unaware of the processes, do not understand or internalise them, or if they do not live by them. Process workshops analyse and improve the cooperation of organisational units.